Submit Complaint or Feedback
We've tried to make the process simple and non-intimidating:
By Email:
Send an email to findPPD@protonmail.com
Please tell us as much as you can, including dates, names (if applicable), and what you would like to see happen.
By Contact Form:
Find PDD Complaints Process
At Find PDD, we believe that your concerns, big or small, are valuable and essential to our mission of providing accessible, holistic, and harm-reducing sexual health services.
We genuinely encourage you to complain about anything and everything, whether it's about our services, our staff, our accessibility, or even a suggestion for improvement.
We don't just tolerate complaints; we actively seek them out as critical opportunities to learn, grow, and better serve the community.
What Happens Next?
Once we receive your complaint, we follow a clear, transparent process:
Acknowledge:
We will confirm receipt of your complaint and assign a dedicated staff member to manage the investigation.
Investigate:
We will thoroughly and fairly review all facts, interview relevant staff, and gather any necessary documentation, keeping your focus on harm reduction and accessibility as our guiding principles.
Explain Our Decision:
We promise to provide you with a clear, detailed explanation of how we reached our decision.
This explanation will outline what we investigated, what we found, and what actions we are taking as a result of your feedback or complaint.
Action and Learning:
Where necessary, we will implement corrective actions, policy changes, or staff training to ensure the issue does not recur.
We will treat your complaint as a valuable learning experience for the entire organisation.
Thank you for helping Find PDD be a better, safer, and more accessible service.
Find PPD Approach
🔍 Harm Reduction in Action:
Your feedback helps us immediately identify potential risks, barriers, or inconsistencies that could lead to harm or reduced access. By telling us what's wrong, you help us fix it and prevent negative outcomes for others.
🩺 Holistic Improvement:
A complaint is a window into the holistic experience of our users. It allows us to look beyond a single transaction and assess how all elements of our service—from the website to the consultation—are working together.
🤝 Ensuring Accessibility:
If something is hard to access, confusing, or feels exclusionary, it defeats our purpose. Your complaint is a direct indicator of where we need to improve accessibility, both physically and culturally.
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Disclaimer
Important Notice for FindPDD.com Users
Disclaimer:
1. Not Professional Advice
2. No Liability & Use at Your Own Risk
3. Non-Endorsement and Zero Budget
⚠️ Read Full Disclaimer here
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